Refund policy

Cancellation Policy:

Buyers can request for cancellation of orders only till the time they are not processed for shipping. After the order has been processed for shipping, buyer can only initiate a return/exchange for the item after receiving it.

In case of buyer-initiated cancellations or refunds for Remote Area Orders, Buyers will be refunded with the Total Amount Paid less PayPal Fees for Issuing Refunds. (Approximately 3-4%)

Return & Exchanges

We offer a 30 day, no questions asked, return window on all our products. Buyer must contact us within 30 days of receipt for return instructions at sales@.com

After the return is approved, the buyer must send the item back to our warehouse in India. 

After we properly inspect the item, we will issue a refund less the shipping costs of shipping the item originally to the customer.

All our Products can be exchanged except in the following cases: 

      1. Items that have been used or opened 

      2. Any item not returned in the condition it was received.  

      3. Any item received by Elite Chess Mall in a damaged condition. 

Replacements 

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that: 

      1. The item may be damaged during transit  

      2. Or there might be a manufacturing defect  

      3. Or that a wrong item is delivered to you 

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time frame as given below. 

* Within 48 hours of receipt for Cases of Damage in Transit.

* Within 3 years for cases related to manufacturing defects as provided in warranty coverage (Applicable for Chess Pieces)

* Within 6 months for cases related to manufacturing defects as provided in warranty coverage (Applicable for Travel Sets)

To get a replacement, email us your Order Number and the Reason for returning/requesting a replacement. Only after receiving our confirmation for the return, you are requested to send the item back to us. We shall not be responsible for any items sent to us for return/replacement without our confirmation. The email address for all such communication is sales@.com

Refunds & Store Credit:

Refunds will be issued for the buyer in the following cases.

After we receive the returned item back to our warehouse in India, we will issue a Refund excluding any shipping upgrades purchased by the buyer and any original shipping cost paid by the company (Free Shipping Cases)

In rare cases when we are unable to ship out the items from our existing stock, a 100% refund shall be issued to the buyer

In case, we are unable to manufacture items for replacements, the company may at its sole discretion, issue a suitable store credit/ refund to the buyer’s account

All the refunds will be processed within 7-10 Days of refund approval via Bank Transfer or PayPal